NOW Internet doesn't mean "right now"

Comcast's new NOW Internet, promising the same speed at half the price, initially sounded like a great deal. The catch? Existing Xfinity customers had to cancel their current service before switching to NOW.

Unlike switching between different providers, where you can keep your old service until the new one is set up, NOW requires disconnecting Xfinity first, leaving you without internet if the new setup fails.

I recently visited an Xfinity store to get the NOW equipment. The process seemed simple until I realized activation required calling a number. Following the instructions led to a frustrating night of failed attempts, endless loops with a bot, and multiple transfers to various Comcast representatives.

It took over four hours of troubleshooting with different people to finally get the NOW Internet activated. While everyone was polite, the information provided was often outdated or incorrect. The experience was a far cry from the smooth transition I had hoped for.

I'll share my thoughts on the actual NOW Internet service later. For now, be prepared for a potentially difficult setup process if you're an existing Xfinity customer considering the switch. My Streaming Life was actually smooth with Xfinity. Let's see how it is with NOW Internet.